It occurs to me that the last few posts here on the Sparking Synapse have been, shall say, a tad on the cloudy side of the street.
Partly this due to the fact that I am a little more than three weeks into having to wear a very restrictive shoulder immobilising sling night and day for six weeks, and I am constantly uncomfortable, hot, and unable to function normally, with a side order of pain, random itchiness and boredom. This the second such period within five months, with a surgical repair thrown in for good measure, and I can’t even have a good slug of wine now and then because alcohol doesn’t mix too well with heavy-duty painkillers. So perhaps it’s forgiveable, but methinks it’s maybe time to haul on those bootlaces a little and cheer the fuck up.
So, with this in mind, and with a gentle reminder from Valerie over at A Mixed Bag, I am inspired to write this.
As we go about our daily lives we come across all sorts of people, and all-too-often, the ones that leave the biggest impression are the idiots, the rude, and the incompetent. We love to come home and say to our families and friends “You’ll never guess what a stupid woman in Boots said to me” or “the way some people park is (expletive of your choice) atrocious” or “it took me forty-five minutes to get home today, because some stupid idiot at the council thought it was a good idea to … (blah, blah, blah). And if we are angry enough, we follow it up with a complaint in writing, do we not? Or we get all hot under the collar and pick up the phone and give some poor lowly office worker hell. Yep. I know. I’ve done it myself. In fact, I am in the middle of a series of ultra polite, barely-sarcastic-at-all emails1 at the moment with a company who refuse to refund the shipping costs on some returned goods (but that’s another story).
The thing is, dear readers, that we so seldom remember to fill in those forms and write those letters – or even go home and tell our loved ones – when we are met with smiling helpfulness and efficiency, or outstanding service.
Basically, we do not thank people enough, or give credit where credit is due. I try to remember to do so but it’s so easy to forget, and if you’ve ever worked in the service industry, or in any job where you have contact with the public, you’ll know how one compliment or genuine smile of heartfelt thanks can brighten your whole day2.
So I’m going to try to concentrate on looking for the good in people again. To this end, at the end of my hospital appointment yesterday I filled in one of those feedback forms so industriously that the young lady behind the desk asked me if I was writing a book.
Despite the title of this blog post, the quietly efficient, the compassionate, the polite and the helpful don’t usually want a medal, and quite often they don’t even need to be commended3. But everyone does like to be appreciated, and we all feel better for meeting someone who knows how to smile without being patronising, or help someone in need without being pushy. A smile here, a word of thanks there, a bit of eye contact … and I’m told that the best way to show your appreciation for an employee – especially someone who works for a smallish company – is often a letter of commendation to their boss, which mentions them by name.
So go ahead. Make someone’s day! And it doesn’t have to cost you a thing.
1 I specialise in ultra-polite, barely-sarcastic-at-all letters of complaint. They are written rather passive-aggressively, I have to admit, and in the best and most polished prose I can muster, with perfect grammar and high-level language (Thank you, Mrs Learmont*). The recipient knows that I am probably being rude, although there’s nothing in what I say to hang that particular hat on, and they are left in absolutely no doubt that I know what I’m talking about. Of course this is never the first letter that I send, I only do this if I get stupid, misinformed or obstructive letters back in reply to my first letter, and the progress into veiled insult is gradual, and always well deserved.
* Mrs Learmont was my High School English teacher. She was a Scot, and she was fierce, but she gave me an enormous affection for our beautifully rich, complex, and absurd language.
2 There doesn’t even have to be money involved, though in the restaurant/cafe trade where the waiting staff are often poorly paid, it certainly helps.
3 Although some of them perhaps do, especially if they’re in the running for a “Volunteer/Employee/Etc of the Year” award. And why not, if they deserve it?